Public Benefits Intake Specialist

City of Norfolk; Virginia (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

City of Norfolk, Department of Human Services, seeks a Human Services Aide in Norfolk, VA to perform clerical work, data entry, and assist clients with benefits and services. The role supports caseworkers and helps connect residents to SNAP, Medicaid, and other resources.

The position offers a standard workweek from Monday to Friday, 8:30 a.m. to 5:00 p.m., with a starting salary around the city pay scale and opportunities to contribute to community welfare.

Qualifications

• Knowledge to understand basic operational, technical, or office processes.
• Six months to one year experience performing similar functions.

Responsibilities

• Enter data, perform clerical work, prepare correspondence, provide customer service and maintain reports and records.
• Assist clients with bus passes, rent, clothing, shelter, emergency food and referrals to other services and information.
• Research client information by obtaining and verifying client information and processing new applications.
• Provide in-office printing and scanning support for remote staff.
• Handle mail, forms, and distribution to appropriate departments.

Skills

Customer service

Data entry

Clerical work

Research

Documentation

Education

High school diploma or equivalent

Tools

Laserfiche Form

DMIS

Job description

City of Norfolk, Department of Human Services, seeks a Human Services Aide in Norfolk, VA to perform clerical work, data entry, and assist clients with benefits and services. The role supports caseworkers and helps connect residents to SNAP, Medicaid, and other resources.

The position offers a standard workweek from Monday to Friday, 8:30 a.m. to 5:00 p.m., with a starting salary around the city pay scale and opportunities to contribute to community welfare.