Self Sufficiency Specialist II - VIEW

City of Norfolk; Norfolk (VA); On-site; USD 54,000 - 62,000; Full time

Job summary

The City of Norfolk is seeking a Self-Sufficiency Specialist II in the Department of Human Services. This role focuses on helping individuals achieve economic independence through job searches, development opportunities, and barriers removal, with responsibilities spanning assessment, planning, and program delivery.

Key duties include counseling, coordinating resources, and delivering job readiness education to a caseload of 60–90+ participants, while ensuring compliance with program guidelines

Qualifications

• Two years of experience in eligibility work or related area.
• Education/training beyond high school required; certification may be awarded after advanced study.

Responsibilities

• Assess needs and develop employability plans; update progress.
• Coordinate resources and provide training and education.
• Administer employment and training services and prepare outcome reports.
• Deliver job readiness classes, orientations, and course curriculums.
• Manage a caseload of 60–90+ individuals and provide coaching as needed.
• Interpret regulations and explain self-sufficiency program rules.

Skills

Eligibility work

Career counseling

Caseload management

Job readiness coaching

Employment services

Education

Some college or equivalent

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Self-Sufficiency Specialist II for the Self-Sufficiency unit to help individuals and communities become more self-reliant and sustainable. We promote economic independence through assistance with job searches, job development, educational and vocational opportunities, and alleviating barriers to entering and remaining in the workforce.

The Self-Sufficiency Specialist II assesses needs, develops, and implements programs, provides training and education, coordinates resources, and evaluates outcomes. They may also work with government agencies, non-profit organizations, or private companies to promote self-sufficiency initiatives.

Department Hiring Salary Range: $54,190 - $62,185

Essential functions include but are not limited:

• Administers and conducts assessment results to include career interests, aptitudes, abilities and employability. Provides in-depth employment and supportive counseling as needed. Updates employability plans. Performs re-assessments at prescribed intervals to ensure satisfactory progress.
• Administers resource management by providing resource updates, conducts job recruitment, coaching and vocational enrollment.
• Manages the delivery of employment and training services.
• Facilitates and instructs Job Readiness classes, community presentations, orientations, and course curriculums.
• Conducts interviews, reviews, and evaluates information from participants for continued program eligibility.
• Manages a caseload of approximately 60-90 or more individuals.
• Clarifies regulations by interpreting policies, explaining rules and responsibilities for self-sufficiency reform programs, and providing coaching skills to help customers make a smooth transition to self-sufficiency.
• Works collaboratively with other employees and the public to ensure that each customer is served efficiently and effectively.
• Serves as a mentor and assists with training of new workers as required.
• Maintains and analyzes program results and prepares required program outcome reports.

Work requires education or training beyond high school graduation or equivalency which provides the necessary knowledge, skills and abilities. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Two years of experience in eligibility work or related area.

• Valid driver's license may be required depending on assignment.