Benefits & Eligibility Assistant

City-of-Richmond,-Va; Richmond (VA); On-site; USD 46,000 - 56,000; Full time

Job summary

City of Richmond Department of Social Services seeks a Human Services Assistant to provide technical, administrative and customer‑service support in the Customer Care Center or benefits team, assisting with eligibility determinations for programs like Medicaid, TANF and SNAP.

Responsibilities include greeting customers, data entry, reviewing applications, maintaining case records, and using agency systems to generate reports and manage correspondence.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative support experience.
• Equivalent combination of training and experience may be accepted.

Responsibilities

• Greet customers and assist with completing forms.
• Enter customer information on applicant forms.
• Screen and review applications for eligibility.
• Enter information into agency systems and generate reports.
• Prepare case records and written recommendations.
• Perform routine office tasks and document processing.
• Assist customers with Common Help to complete benefit applications.
• Register and file clearances through state benefits systems.
• Gather data, read policies and interpret guidelines; apply them.
• Participate in Mass Care Center operations during emergencies.

Skills

Customer service

Data entry

Microsoft Office

Communication

Education

High School Diploma or GED

Associate's Degree or higher

Job description

City of Richmond Department of Social Services seeks a Human Services Assistant to provide technical, administrative and customer‑service support in the Customer Care Center or benefits team, assisting with eligibility determinations for programs like Medicaid, TANF and SNAP.

Responsibilities include greeting customers, data entry, reviewing applications, maintaining case records, and using agency systems to generate reports and manage correspondence.