Benefit Programs Specialist I - Public Assistance Expert

Hampton; Hampton (VA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Sentara Health Plans

ComPsych EAP

Delta Dental Insurance

Vision insurance

FSA accounts

Life insurance

Job summary

The City of Hampton seeks compassionate Benefit Programs Specialists to join the Human Services team across BPS I–IV levels. You will determine eligibility for SNAP, TANF, Medicaid and related programs, perform case management, and provide frontline assistance to residents in need in a dynamic municipal setting.

Successful candidates will have strong customer service, interview skills, and the ability to work with diverse populations; some positions require evening/weekend hours and a valid

Qualifications

• Requires customer service experience and ability to interact with the public.
• Proficiency in basic computer skills and data entry.
• Experience with DHS or public assistance programs is preferred.

Responsibilities

• Determine eligibility for programs such as SNAP, TANF, Medicaid, General Relief, Child Care, Energy Assistance, and Auxiliary Grants.
• Provide direct customer service using self-sufficiency interviewing and case management techniques.
• Assist clients with applications, explain rights and responsibilities, and ensure timely, accurate benefit processing.
• Maintain detailed electronic case records and respond to state, federal, and internal reviews.
• Identify barriers to self-sufficiency and connect clients with employment services and community resources.
• Conduct preliminary fraud assessments and ensure program integrity.

Skills

Customer service

Interviewing

Case management

Computer skills

Education

High school diploma or GED

Job description

The City of Hampton seeks compassionate Benefit Programs Specialists to join the Human Services team across BPS I–IV levels. You will determine eligibility for SNAP, TANF, Medicaid and related programs, perform case management, and provide frontline assistance to residents in need in a dynamic municipal setting.

Successful candidates will have strong customer service, interview skills, and the ability to work with diverse populations; some positions require evening/weekend hours and a valid