Human Services Aide

City of Norfolk; Virginia (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

City of Norfolk, Department of Human Services, seeks a Human Services Aide in Norfolk, VA to perform clerical work, data entry, and assist clients with benefits and services. The role supports caseworkers and helps connect residents to SNAP, Medicaid, and other resources.

The position offers a standard workweek from Monday to Friday, 8:30 a.m. to 5:00 p.m., with a starting salary around the city pay scale and opportunities to contribute to community welfare.

Qualifications

• Knowledge to understand basic operational, technical, or office processes.
• Six months to one year experience performing similar functions.

Responsibilities

• Enter data, perform clerical work, prepare correspondence, provide customer service and maintain reports and records.
• Assist clients with bus passes, rent, clothing, shelter, emergency food and referrals to other services and information.
• Research client information by obtaining and verifying client information and processing new applications.
• Provide in-office printing and scanning support for remote staff.
• Handle mail, forms, and distribution to appropriate departments.

Skills

Customer service

Data entry

Clerical work

Research

Documentation

Education

High school diploma or equivalent

Tools

Laserfiche Form

DMIS

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world’s largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Department of Human Services (DHS) connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.

The DHS is seeking a Human Services Aide to support personnel in their duties through clerical work and researching client information. This position will also refer clients to other resources and information. The ideal candidate will possess the following: Knowledge necessary to understand basic operational, technical, or office processes, and review techniques, such as data collection and investigation. Six months to one year experience performing similar functions.

Department Hiring Salary: $42,016

Essential functions include but are not limited to:

• Assists personnel by entering data, performing clerical work, preparing correspondence, providing customer service and maintaining reports and records.
• Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information and transporting foster children and clients.
• Research client information by obtaining and verifying client information and processing new applications.
• Performs other related duties by providing transportation to clients, performing clerical duties and assisting caseworkers in various casework activities.
• Greet, welcome, and assist clients in a pleasant manner with a smile in person and while answering incoming calls.
• Print out forms necessary for continuation of benefits if not received in the mail.
• Assist supervisors and workers with printouts and mail left for clients.
• Direct clients on the appropriate box to drop off paperwork and the retrieval of applications for benefits.
• Assist operations with clients and necessary paperwork to obtain first time EBT cards, replacement cards, and IDS for those whose address is at our location.
• Receive letters and packages and distribute them to appropriate departments.
• Serve as back up to Front Desk
• Pullandretrieve SVES monthly for Benefit Programs Specialists
• Transfer and assigning cases to appropriate units i.e. Long-Term Care, Age over 65, TANF, Pre-VIEW, Child Only, etc.
• Serve as back up for screening late renewals when assigned HSA is unavailable.
• Provide in the office printing for remote staff.
• Handle return mail and assist with employee receiving supplies.
• Answer incoming calls daily from 8:30am to 5:00pm.
• Retrieve missed telephone messages and return all calls within 24 hours.
• Maintain a current phone log of retrieved voicemail messages dates and times.
• Record all calls received in Laserfiche Form daily.
• Pick up, scan, and distribute all incoming documents every other hour.
• Retrieve documents faxed in on copiers.
• Assist with stamping, scanning, screening, and processing late renewals.
• RDE paper SNAP and Medicaid applications and scan the applications into DMIS.
• Complete the hotline form and expedited screening form then upload the forms into DMIS along with the paper SNAP application.
• The intake Human Services Aide request and retrieve SVES for BPS I, BPS II, and Senior BPS workers. Once received, the Human Services Aide scans the SVES into DMIS.
• The intake Human Services Aide mail correspondence forms for remote workers. The BPS worker sends the Aide an email of the forms to mail to client.
• Monitoring the SNAP and Medicaid applications in the inbox.
• Transfer approves cases, that is transferred from other localities or from Cover of VA to the ongoing Human Services Aides, to be assigned to an ongoing worker.
• Assign pending SNAP and Medicaid applications, that was transferred to the Norfolk locality, to the BPS worker.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

No experience required.

Working Hours: Monday – Friday 8:30 a.m. – 5:00 p.m. (40 Hours/Week)