Benefits & Eligibility Support Assistant

City of Richmond, Virginia; Richmond (VA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond’s Department of Social Services seeks a Human Services Assistant to provide technical, administrative and customer support in determining eligibility for benefit programs. You will assist with processing applications for Medicaid, TANF, SNAP and related services.

Ideal candidates have strong data entry skills, office software proficiency, and excellent interpersonal communication. This role may involve assisting in emergency operations and requires a High School Diploma or

Qualifications

• Customer service experience in social services preferred.
• Ability to read, interpret and apply published guidelines and policies.
• Proficient in data entry and office software.

Responsibilities

• Greet and assist customers; help complete and review forms.
• Enter applicant data into forms and agency systems.
• Screen and review applications for eligibility.
• Prepare case records and written recommendations.
• Handle routine office tasks and communications.
• Assist with Medicaid, TANF, SNAP applications.

Skills

Customer service

Data entry

Reading/comprehension

Interpersonal communication

Oral/written communication

Education

High School Diploma or GED

Associate's Degree or higher

Tools

Microsoft Office Suite

Job description

The City of Richmond’s Department of Social Services seeks a Human Services Assistant to provide technical, administrative and customer support in determining eligibility for benefit programs. You will assist with processing applications for Medicaid, TANF, SNAP and related services.

Ideal candidates have strong data entry skills, office software proficiency, and excellent interpersonal communication. This role may involve assisting in emergency operations and requires a High School Diploma or