Public Benefits Eligibility Specialist – Intake

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 48,000 - 55,000; Full time

Job summary

The City of Chesapeake Virginia is seeking a Benefits Program Worker II – Intake to determine eligibility for TANF, SNAP, and Medicaid and to manage cases using VaCMS. You will work in the Department of Human Services in Chesapeake, VA.

Ideal candidates have 4+ years in public benefits eligibility, strong policy understanding, and a commitment to public service. The role emphasizes serving the community and supporting access to essential benefits.

Qualifications

• Requires a high school diploma or GED/HSE.
• Minimum four years of relevant experience in public benefits eligibility.
• Must have completed state SNAP and Medicaid program trainings.
• Requires valid driver’s license and a driving record compliant with city standards.

Responsibilities

• Conduct client interviews and in-depth eligibility assessments for TANF, SNAP, and Medicaid.
• Navigate complex benefit program policies and apply VaCMS to manage applications and cases.
• Ensure documentation is accurate and up to date; track outcomes and refer clients to resources.

Skills

TANF eligibility

SNAP eligibility

Medicaid eligibility

VaCMS

Policy understanding

Public service

Education

HS diploma or GED

Tools

VaCMS

SPIDeR

DMIS

MMIS

Job description

The City of Chesapeake Virginia is seeking a Benefits Program Worker II – Intake to determine eligibility for TANF, SNAP, and Medicaid and to manage cases using VaCMS. You will work in the Department of Human Services in Chesapeake, VA.

Ideal candidates have 4+ years in public benefits eligibility, strong policy understanding, and a commitment to public service. The role emphasizes serving the community and supporting access to essential benefits.