Public Benefits Intake Specialist

Knowledge Services; Sullivan (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Sullivan, IN is seeking an Eligibility Assistant to support the FSSA/DFR in determining eligibility for TANF, SNAP, and Medicaid. The role involves front desk duties, collecting paperwork, and assisting clients and staff with daily administrative tasks.

The position offers a 37.5-hour work week (Mon-Fri 8:00AM-4:30PM), paid time off, benefits, and a path to impact the local community through public assistance programs.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to multi task.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• High School diploma or equivalent.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Strong customer service background

Desire to help others

Ability to multi task

Handle conflict calmly

Reliable and dependable

Education

High School diploma or equivalent

Job description

Knowledge Services in Sullivan, IN is seeking an Eligibility Assistant to support the FSSA/DFR in determining eligibility for TANF, SNAP, and Medicaid. The role involves front desk duties, collecting paperwork, and assisting clients and staff with daily administrative tasks.

The position offers a 37.5-hour work week (Mon-Fri 8:00AM-4:30PM), paid time off, benefits, and a path to impact the local community through public assistance programs.