Public Benefits Eligibility Assistant

Knowledge Services; Gary (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits package

37.5 hour work week

Day shift

Job summary

Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is seeking an Eligibility Assistant to support the FSSA Division of Family Resources in Gary, IN. This long-term role involves front-desk interactions, document collection, and assisting clients applying for TANF, SNAP, and Medicaid.

The ideal candidate has a strong customer service background, reliability, and the ability to multitask in a busy office.

Qualifications

• High school diploma or equivalent.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Multi-tasking

Reliability

Conflict resolution

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

Computer applications

Job description

Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is seeking an Eligibility Assistant to support the FSSA Division of Family Resources in Gary, IN. This long-term role involves front-desk interactions, document collection, and assisting clients applying for TANF, SNAP, and Medicaid.

The ideal candidate has a strong customer service background, reliability, and the ability to multitask in a busy office.