Public Benefits Eligibility Specialist

Knowledge Services; Bloomington (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5-hour work week

Job summary

Knowledge Services is recruiting for an Eligibility Assistant to support the DFR in Bloomington, IN. The role focuses on front-desk customer service, intake support for public assistance applications, and interaction with clients, staff, and state personnel.

The position includes everyday office tasks, document handling, and collaboration with case workers to ensure accurate processing of applications for TANF, SNAP, and Medicaid.

Qualifications

• Strong customer service background and ability to handle confidential information.
• Ability to multitask and prioritize in a busy front-desk setting.
• Reliability and dependability in a professional environment.
• Experience in roles such as customer service, receptionist, or administrative support.

Responsibilities

• Greet on-site visitors and determine their business.
• Review client information for accuracy.
• Assist with computer applications and data entry.
• Schedule client appointments.
• Scan documents into client case files.

Skills

Customer service

Confidentiality

Multi tasking

Reliability

Conflict resolution

Attention to detail

Education

High School diploma or equivalent

Job description

Knowledge Services is recruiting for an Eligibility Assistant to support the DFR in Bloomington, IN. The role focuses on front-desk customer service, intake support for public assistance applications, and interaction with clients, staff, and state personnel.

The position includes everyday office tasks, document handling, and collaboration with case workers to ensure accurate processing of applications for TANF, SNAP, and Medicaid.