Public Benefits Intake Clerk

Florida; Okeechobee (FL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Sick and annual leave

Tuition waiver program

Holiday and personal day

Job summary

Florida Department of Children & Families - Office of Economic Self-Sufficiency is seeking an Interviewing Clerk in Okeechobee, FL. The role involves reviewing applications to collect demographics and provide information/referral services, with strong data entry and organizational skills to meet deadlines.

Annual salary is $34,760, plus a bi-weekly CAD differential of $48.80. Some positions may require assessments; bilingual abilities may be valued in the selection process.

Qualifications

• High school diploma or equivalent with two years of clerical or public contact experience.

Responsibilities

• Determines eligibility for expedited food assistance services.
• Explains eligibility to applicants and recipients applying/receiving public assistance.
• Enters client data into database based on intake of caller information.
• Maintains necessary files and records.
• Completes general clerical duties including inputting data for clients applying for public assistance benefits.
• Answers phones.
• Uses photocopy machine, scanner and other office equipment.
• Conducts application registration.
• Schedules appointments.
• Performs intake interviews.
• Conducts statewide clearance and reconciles discrepancies on all household members.
• Maintains office email accounts and serves as clerical backup for units.

Skills

Data entry

Customer service

Office organization

Phone handling

Education

High School Diploma or Equivalent

Tools

Scanner

Photocopy machine

Office equipment

Job description

Florida Department of Children & Families - Office of Economic Self-Sufficiency is seeking an Interviewing Clerk in Okeechobee, FL. The role involves reviewing applications to collect demographics and provide information/referral services, with strong data entry and organizational skills to meet deadlines.

Annual salary is $34,760, plus a bi-weekly CAD differential of $48.80. Some positions may require assessments; bilingual abilities may be valued in the selection process.