INTERVIEWING CLERK OPS - 60934120

Florida; Okeechobee (FL); On-site; USD 31,000 - 38,000; Full time

Job summary

Florida Department of Children & Families - Office of Economic Self-Sufficiency is seeking an Interviewing Clerk OPS in Okeechobee. This paraprofessional role primarily reviews applications to collect demographic information and provide information and referrals.

Strong data entry and organizational skills are essential for tight deadlines. The position requires a high school diploma and offers typical clerical duties, including intake interviews, scheduling, and records management.

Qualifications

• High school diploma or equivalent with 2 years of clerical or public contact experience.

Responsibilities

• Determines eligibility for expedited food assistance services
• Explains eligibility to applicants and recipients applying/receiving public assistance
• Enters client data into database based on intake of caller information
• Maintains necessary files and records
• Completes general clerical duties including inputting data for applicants
• Answers phones
• Uses photocopy machine, scanner and other office equipment
• Conducts application registration
• Schedules appointments
• Performs intake interviews
• Maintains statewide clearance and reconciles discrepancies on household members
• Maintains office email accounts and serves as clerical backup for units

Skills

Data entry

Organizational skills

Computer skills

Customer service

Education

High school diploma

Tools

Scanner

Photocopy machine

Database entry

Job description

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Agency: Children and Families

Florida Department of Children & Families - Office of Economic Self-Sufficiency

This is an open, competitive,OPS opportunity.As a State of Florida Other Personal Services (OPS) employee, you may be eligible for insurance benefits and are automatically enrolled into a qualified retirement plan. Description: The position of Interviewing Clerk OPS is a paraprofessional position assigned to the Office of Economic Self-Sufficiency with primary responsibility for reviewing applications to collect demographic information and/or provide information and referral services. This position is ideal for someone who has excellent computer/data entry skills, a high degree of organizational skills and enjoys the challenge of tight deadlines.

Location:Okeechobee.Applicants interested in working in counties/cities other than listed will need to apply for positions advertised for those specific areas on the PeopleFirst System.

Annual Salary: $34,760.00 annually.

Internal salary appointments are determined according to DCF Salary policy.

Typical duties:

• Determines eligibility for expedited food assistance services
• Explains eligibility to applicants and recipients applying/receiving public assistance
• Enters client data into database based on intake of caller information
• Maintains necessary files and records
• Completes general clerical duties including using computer to input data of clients who are applying for public assistance benefits
• Answers phones
• Uses photocopy machine, scanner and other office equipment
• Conducts application registration
• Schedules appointments
• Performs intake interviews
• Conducts statewide clearance and reconciles any discrepancies on all household members
• Maintain office email accounts and serves as clerical backup for units

Minimum Requirements: A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 class room hours for each year of the required experience.

Special note:

• State of Florida Employment applications must reflect most current and all previous employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample to be eligible for interview.
• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview and/or selection.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.