Public Assistance Intake Clerk - Data Entry & Interviews

FDOT; Florida; On-site; USD 31,000 - 38,000; Full time

Job summary

The Florida Department of Children and Families seeks an Interviewing Clerk in Lauderdale Lakes to support the Office of Economic Self-Sufficiency. The role involves data entry, eligibility screening, and information/referral services in a fast-paced environment.

Candidates need a high school diploma or equivalent and at least two years of clerical or public contact experience. Competitive benefits and state employment standards apply.

Qualifications

• High school diploma or equivalent.
• Two years of clerical or public contact experience.
• College education from an accredited institution or vocational/technical training can substitute for each year of required experience.

Responsibilities

• Determines eligibility for expedited food assistance services.
• Explains eligibility to applicants/recipients.
• Enters client data into the database from intake information.
• Maintains necessary files and records.
• Performs general clerical duties including data input for public assistance applications.
• Answers phones and assists callers.
• Uses office equipment like photocopier and scanner.
• Conducts application registration and schedules appointments.
• Performs intake interviews and statewide clearance, reconciling discrepancies.
• Maintains office email accounts and serves as clerical backup.

Skills

Clerical skills

Data entry

Organizational skills

Education

High school diploma or equivalent

Tools

Public records database

Job description

The Florida Department of Children and Families seeks an Interviewing Clerk in Lauderdale Lakes to support the Office of Economic Self-Sufficiency. The role involves data entry, eligibility screening, and information/referral services in a fast-paced environment.

Candidates need a high school diploma or equivalent and at least two years of clerical or public contact experience. Competitive benefits and state employment standards apply.