Front Desk Eligibility Assistant – Community Impact

Knowledge Services; Greensburg (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, located in Greensburg, Indiana, seeks an Eligibility Assistant to support the DFR front desk, collect paperwork, and assist clients applying for public assistance. The role focuses on delivering customer service to the public and colleagues, processing applications, and providing general office support.

The position is full-time, on-site, with a 37.5-hour work week, paying $14.00 per hour. Equal opportunity employer encouraging applicants from diverse backgrounds.

Qualifications

• Desire to help others and provide excellent service.
• Strong customer service background with a focus on public assistance users.
• Ability to maintain confidentiality in handling client information.
• Calmly resolve conflicts and manage competing priorities.
• Reliable and dependable with consistent attendance.
• Ability to multi-task across front desk duties and admin tasks.
• Proven job stability and consistency in past roles.
• High School diploma or equivalent required.

Responsibilities

• Greet on-site visitors and determine purpose of visit.
• Review client information for accuracy and completeness.
• Assist with computer applications and basic office tasks.
• Schedule client appointments and manage front desk calendar.
• Scan documents into client case files and maintain records.
• Operate fax and copier machines, manage daily paperwork.
• Answer and route phone calls and inquiries.
• Prepare daily activity reports and ensure data accuracy.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services, located in Greensburg, Indiana, seeks an Eligibility Assistant to support the DFR front desk, collect paperwork, and assist clients applying for public assistance. The role focuses on delivering customer service to the public and colleagues, processing applications, and providing general office support.

The position is full-time, on-site, with a 37.5-hour work week, paying $14.00 per hour. Equal opportunity employer encouraging applicants from diverse backgrounds.