Public Benefits Eligibility Assistant - On Site Bedford

Dfr; Bedford (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, located in Indianapolis, IN, is seeking an Eligibility Assistant to support the Division of Family Resources in Bedford. The role handles front desk duties, collects documents, processes applications, and provides courteous service to clients and staff.

You will work a standard 37.5‑hour week from Monday to Friday, earning $14.00 per hour with benefits and paid time off. Candidates should have a high school diploma and a strong customer service mindset.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High School diploma or equivalent.
• Previous experience in customer-facing roles.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Front desk

Multitasking

Confidentiality

Reliability

Conflict resolution

Patience

Attention to detail

Punctuality

Education

High School diploma or equivalent

Job description

Knowledge Services, located in Indianapolis, IN, is seeking an Eligibility Assistant to support the Division of Family Resources in Bedford. The role handles front desk duties, collects documents, processes applications, and provides courteous service to clients and staff.

You will work a standard 37.5‑hour week from Monday to Friday, earning $14.00 per hour with benefits and paid time off. Candidates should have a high school diploma and a strong customer service mindset.