Public Assistance Eligibility Assistant — Front Desk

Knowledge Services; Indiana (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources in Huntington, IN. This role provides front desk support, helps applicants gather paperwork, and assists case workers with processing applications for TANF, SNAP, and Medicaid.

The position emphasizes strong customer service, confidentiality, and the ability to manage multiple tasks in a busy office environment. Salary is $14.00 per hour with a 37.5-hour week and benefits.

Qualifications

• Desire to help others and provide excellent service.
• Strong customer service background required.
• Ability to maintain confidentiality.
• Handle conflicts calmly.
• Reliable and dependable in the workplace.
• Ability to multi-task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience in customer service roles such as cashier, clerk, receptionist or front office.

Responsibilities

• Welcome visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax and copier machinery.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service.

Skills

Customer service

Help others

Confidentiality

Multi-tasking

Reliability

Conflict resolution

Job stability

Experience in customer service roles

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources in Huntington, IN. This role provides front desk support, helps applicants gather paperwork, and assists case workers with processing applications for TANF, SNAP, and Medicaid.

The position emphasizes strong customer service, confidentiality, and the ability to manage multiple tasks in a busy office environment. Salary is $14.00 per hour with a 37.5-hour week and benefits.