Public Assistance Front Desk Specialist

Knowledge Services; Muncie (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, located in Muncie, IN, seeks an Eligibility Assistant to support the Division of Family Resources. You will greet visitors, assist clients with applications, review documents, and provide frontline customer service in a fast-paced government office environment.

The role offers a stable 37.5-hour work week, Monday–Friday, with competitive benefits and PTO. Requires strong customer service background and high school diploma or equivalent.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Conflict resolution

Multi-tasking

Reliability

Education

High School diploma or equivalent

Job description

Knowledge Services, located in Muncie, IN, seeks an Eligibility Assistant to support the Division of Family Resources. You will greet visitors, assist clients with applications, review documents, and provide frontline customer service in a fast-paced government office environment.

The role offers a stable 37.5-hour work week, Monday–Friday, with competitive benefits and PTO. Requires strong customer service background and high school diploma or equivalent.