Eligibility Assistant: Front Desk & Client Support

Knowledge Services; Albion (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, located in Indianapolis with operations in Albion, IN, seeks an Eligibility Assistant to support the FSSA/DFR. You will greet visitors, assist with applications, manage documents, and provide front-desk support for clients and staff.

The role emphasizes customer service, confidentiality, and accurate data handling. Mon-Fri, 8:00 AM–4:30 PM, with a competitive hourly wage and benefits. Knowledge Services is an equal opportunity employer.

Qualifications

• Desire to help others and provide excellent service.
• Strong customer service background.
• Ability to maintain confidentiality of client information.
• Calm handling of conflicts and difficult situations.
• Reliable and dependable in a fast-paced office.
• Ability to multitask across several duties.
• Proven job stability in previous roles.
• High School diploma or equivalent required.
• Previous experience in customer service/front desk roles preferred.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copiers.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Conflict resolution

Multitasking

Reliability

Job stability

High school diploma

Background check

Front office experience

Education

High School diploma or equivalent

Job description

Knowledge Services, located in Indianapolis with operations in Albion, IN, seeks an Eligibility Assistant to support the FSSA/DFR. You will greet visitors, assist with applications, manage documents, and provide front-desk support for clients and staff.

The role emphasizes customer service, confidentiality, and accurate data handling. Mon-Fri, 8:00 AM–4:30 PM, with a competitive hourly wage and benefits. Knowledge Services is an equal opportunity employer.