Front Desk & Client Services: Public Assistance Eligibility

Knowledge Services; Corydon (KY); On-site; USD 40,116,000 - 46,133,000; Full time

Benefits offered by this job

Paid time off

Benefits

Fixed 37.5h work week

Job summary

Knowledge Services is seeking a customer service-oriented Eligibility Assistant to support the Division of Family Resources at the Corydon, IN location. You will greet visitors, review client information, assist with applications, and coordinate appointments while maintaining confidentiality and delivering excellent service.

The role emphasizes front desk support, documentation, and daily reporting, with a 37.5-hour work week from Monday to Friday, $14.00/hour, and benefits included.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Multitasking

Reliability

Conflict resolution

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking a customer service-oriented Eligibility Assistant to support the Division of Family Resources at the Corydon, IN location. You will greet visitors, review client information, assist with applications, and coordinate appointments while maintaining confidentiality and delivering excellent service.

The role emphasizes front desk support, documentation, and daily reporting, with a 37.5-hour work week from Monday to Friday, $14.00/hour, and benefits included.