Eligibility Assistant - Front Desk for Public Assistance

Knowledge Services; Westwood Square (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

Long-term position

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR by welcoming visitors, reviewing client information, and assisting with applications and paperwork. The role involves front desk duties, scheduling, data entry, and facilitating communications with clients and staff at a Marion, IN location.

Daily tasks include processing documents, answering calls, maintaining records, and delivering excellent customer service.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Front desk

Confidentiality

Multitasking

Reliability

Conflict resolution

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR by welcoming visitors, reviewing client information, and assisting with applications and paperwork. The role involves front desk duties, scheduling, data entry, and facilitating communications with clients and staff at a Marion, IN location.

Daily tasks include processing documents, answering calls, maintaining records, and delivering excellent customer service.