Public Assistance Eligibility Specialist I

My Florida CFO; Florida; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Telework eligibility

Job summary

The Department of Children and Families in Florida is seeking an Eligibility Specialist I to join a team serving families in need. You will interview applicants, verify information, determine eligibility for Food Assistance, Medicaid, and Cash Assistance, and maintain accurate electronic caseloads.

The role requires learning state and federal regulations through comprehensive training, with opportunities for telework after successful completion of the program.

Qualifications

• Two years or more of customer service, interviewing, or determining eligibility.
• Associated degree or higher from an accredited college or university.
• Ability to attend an 8- to 12-week mandatory training course.

Responsibilities

• Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learn state and federal program regulations through intensive training before full case assignment and ongoing training thereafter.
• Instruct clients in completion of forms and review applications for completeness and accuracy.
• Determine program eligibility in accordance with current regulations using a computer-based eligibility system.
• Research information provided by applicants until satisfactory explanations regarding eligibility are confirmed.
• Document all communications and contacts with clients and maintain multiple electronic files.

Education

Associated degree or higher

Job description

The Department of Children and Families in Florida is seeking an Eligibility Specialist I to join a team serving families in need. You will interview applicants, verify information, determine eligibility for Food Assistance, Medicaid, and Cash Assistance, and maintain accurate electronic caseloads.

The role requires learning state and federal regulations through comprehensive training, with opportunities for telework after successful completion of the program.