PTP & AP Ramp-Up Specialist — Customer Support

Kforce Inc; Nashville (TN); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

HSA

FSA

Life, disability & ADD insurance

Paid time off

Job summary

Kforce’s client in Nashville is seeking a detail-oriented RampUp Specialist to support Procure-to-Pay and Accounts Payable operations. The role focuses on customer service, monitoring requests, routing cases to PTP or support teams, and resolving inquiries within service levels.

Responsibilities include ticket triage, invoice status research, supplier onboarding, and assisting with portal issues. Onsite work five days per week in Nashville is required.

Qualifications

• 1–3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or similar support environment preferred
• Basic understanding of Accounts Payable and supplier processes
• Strong customer service and communication skills
• Strong listening and problem-solving abilities
• Ability to triage and prioritize multiple requests
• Experience working within deadlines and established SLAs
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office
• Ability to quickly learn new systems and processes
• Ability to collaborate effectively with global teams
• Flexible and comfortable working in a changing or transformation environment
• Ability to work onsite five days per week as required

Responsibilities

• Monitor and manage RampUp ticket queue throughout the business day
• Review, categorize, prioritize, and assign incoming requests
• Route tickets to the appropriate PTP or support teams
• Respond to routine supplier and internal customer inquiries
• Research invoice and payment status
• Support credit notes, invoice corrections, and general PTP questions
• Assist with supplier setup, banking updates, and onboarding inquiries
• Support purchase order and purchase requisition questions
• Assist suppliers with portal and login issues
• Follow up on aging, unresolved, and unassigned tickets
• Escalate urgent or complex issues as needed
• Maintain accurate ticket notes, categories, and resolution codes
• Monitor ticket volumes and adherence to SLAs
• Identify recurring issues and opportunities for process improvement
• Support system testing, SOPs, job aids, and training documentation

Skills

PTP

Accounts Payable

Supplier support

Ticket management

Invoice research

Supplier onboarding

POs & Requisitions

SLA management

Customer service

ServiceNow

Oracle Cloud

Microsoft Excel

Job description

Kforce’s client in Nashville is seeking a detail-oriented RampUp Specialist to support Procure-to-Pay and Accounts Payable operations. The role focuses on customer service, monitoring requests, routing cases to PTP or support teams, and resolving inquiries within service levels.

Responsibilities include ticket triage, invoice status research, supplier onboarding, and assisting with portal issues. Onsite work five days per week in Nashville is required.