RampUp Specialist

MW Partner; Nashville (TN); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

MW Partner in Nashville is seeking an Accounts Payable/Procure-to-Pay support specialist to help monitor ticket queues, route requests, and respond to supplier inquiries. You will work with PTP teams, SMEs, IT, and business partners to ensure timely resolution and accurate ticket notes.

The role emphasizes process improvement, documentation, and the ability to handle multiple priorities with strong communication and organizational skills.

Qualifications

• 1-3 years of experience in Accounts Payable or Procure-to-Pay environments.
• Experience with ServiceNow or other ticketing systems preferred.
• Basic understanding of supplier processes and AP workflows.
• Strong written and verbal communication abilities.
• Detail oriented with the ability to manage multiple requests.

Responsabilités

• Monitor RampUp ticket queue and classify incoming requests.
• Route tickets to the appropriate PTP team member or group.
• Respond to routine supplier and internal inquiries.
• Escalate urgent issues to team leads or SMEs as needed.
• Maintain accurate ticket notes and resolution codes.
• Identify duplicate, misrouted, or out-of-scope tickets.
• Assist with documentation, SOPs, and training materials.

Connaissances

Communication skills

Attention to detail

Organizational skills

Multitasking

Deadline driven

Outils

Microsoft Excel

Microsoft Outlook

Microsoft Office

ServiceNow

Oracle Cloud

Supplier portals

Description du poste

Responsibilities and duties:

• Monitor the RampUp ticket queue throughout the business day.
• Review incoming tickets and determine the appropriate category, priority, and assignment.
• Assign or route tickets to the appropriate PTP team member or support group.
• Respond to routine supplier and internal customer inquiries.
• Follow up on aging, unassigned, or unresolved tickets.
• Escalate urgent or complex issues to the appropriate team lead or subject matter expert.
• Ensure resolution codes, categories, and ticket notes are entered accurately and consistently.
• Identify duplicate, spam, misrouted, or out-of-scope tickets.
• Reopen or redirect tickets when additional action is required.
• Maintain clear documentation of actions taken within each ticket.
• Assist with monitoring outstanding ticket volumes.
• Support testing and implementation of RampUp/ServiceNow process improvements.
• Identify recurring ticket trends and opportunities for process improvement.
• Work closely with PTP team members, SMEs, IT, and other business partners.
• Assist with documentation, job aids, SOPs, and training materials as needed.

Common Requests Supported

• Invoice status
• Payment status and proof of payment
• Purchase orders not generated
• Purchase requisition submission errors
• Supplier/vendor setup
• Banking updates
• Company code extensions
• Graphite supplier portal support
• Supplier login issues
• Invoice corrections
• General PTP process questions
• Ticket routing and escalation

Requirements:

• 1-3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or a similar support environment preferred.
• Experience working with ServiceNow or another ticketing/case-management system preferred.
• Basic understanding of Accounts Payable and supplier processes.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities simultaneously.
• Comfortable working with deadlines and shifting priorities.
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office.
• Ability to learn new systems and processes quickly.
• Experience with Oracle Cloud, ServiceNow, or supplier portals is a plus.