Member Experience & Engagement Specialist

Old Colony YMCA; East Bridgewater (MA); On-site; USD 21,000 - 23,000; Part time

Job summary

Old Colony YMCA in East Bridgewater, MA is seeking a Welcome Center Representative to create a warm, welcoming environment where members feel seen and connected. You will greet guests, help with memberships, answer questions, and guide people to YMCA programs using our CRM while maintaining a clean lobby.

This role emphasizes relationship-building, reliability, and comfort with technology. Availability for weekday shifts 9:00 AM–4:00 PM is preferred to support member services and community

Qualifications

• Must complete required trainings in a timely manner determined by the manager.
• Must be proficient with computers, including personal computer applications such as database and word processing.
• Enjoy, be skilled at and understand the importance of building relationships with people: members, staff, volunteers, donors, community leaders.
• Multi-task oriented, flexible, takes initiative.
• Effective communication (both verbal and nonverbal) and organizational skills.
• Minimum 18 years of age.
• High School diploma or equivalent.
• Past customer service experience preferred.
• CPR/AED certified within 90 days of employment. Must keep certification current.

Responsibilities

• Take a S.E.C. to Smile, Engage, and Connect with everyone who enters the Y.
• Learn members’ names, build relationships, and practice CARE in every interaction.
• Welcome members and guests, answer questions, provide tours, and connect people to YMCA programs and services.
• Assist with memberships, registrations, account changes, payments, and member requests with accuracy and integrity.
• Learn and confidently use our CRM and other YMCA technology to manage member accounts, document interactions, capture leads, and support follow-up.
• Help members use the YMCA app, kiosks, and other self-service tools.
• Answer phones and connect with current and prospective members to provide information and support.
• Maintain a clean, organized, and welcoming lobby and Welcome Center.
• Follow YMCA safety procedures and support the branch Emergency Action Plan.
• Share opportunities for members to become more involved through programs, volunteering, and the Annual Campaign.

Skills

Customer service

CRM software

Communication

Multitasking

Education

High School diploma or equivalent

CPR/AED certification within 90 days

Tools

Database software

MS Word

Job description

Old Colony YMCA in East Bridgewater, MA is seeking a Welcome Center Representative to create a warm, welcoming environment where members feel seen and connected. You will greet guests, help with memberships, answer questions, and guide people to YMCA programs using our CRM while maintaining a clean lobby.

This role emphasizes relationship-building, reliability, and comfort with technology. Availability for weekday shifts 9:00 AM–4:00 PM is preferred to support member services and community