Member Services & Welcome Desk Associate — Early Mornings

YMCA of Greater Boston; Boston (MA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Free YMCA Membership

Discount on programs like Personal &泳?

Flexible schedule

Job summary

YMCA of Greater Boston welcomes applications for a Welcome Center Representative (Part-Time) for Early Mornings at East Boston YMCA. The role covers member check-in, program information, sales, and lobby supervision in a busy early-morning setting.

Under the Director of Membership Sales & Service, you will enforce safety policies, assist with inquiries, and help members and guests with program details. Flexible, early-morning hours available.

Qualifications

• Customer-service-focused approach to membership sales and service.
• Ability to multitask in a fast-paced environment.
• Ability to greet members and provide information on policies.

Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Ability to work independently and to problem solve to serve our Y members.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Skills

Customer service

Multitasking

Communication

Listening skills

Job description

YMCA of Greater Boston welcomes applications for a Welcome Center Representative (Part-Time) for Early Mornings at East Boston YMCA. The role covers member check-in, program information, sales, and lobby supervision in a busy early-morning setting.

Under the Director of Membership Sales & Service, you will enforce safety policies, assist with inquiries, and help members and guests with program details. Flexible, early-morning hours available.