PT Patron Accounts Assistant

Illinois; Des Plaines (IL); Presencial; USD 18.000 - 23.000; Jornada completa

Descripción de la vacante

Illinois is seeking a dedicated library assistant to help patrons with accounts, registrations, and program sign-ups. The role involves outreach to the community, promoting services, and assisting with daily operations in a fast-paced library environment.

Responsibilities include processing loans, answering questions, guiding users on self-checks, handling registrations, and supporting events and room bookings. The ideal candidate has strong computer skills, customer focus, and reliability.

Formación

• Two years of college preferred.
• Two years library experience or two years retail customer service experience.
• Available to work evenings and weekends.

Responsabilidades

• Understands and carries out the Library’s policies and procedures.
• Assists patrons with all matters related to their Library accounts and answers public questions.
• May fulfill interlibrary loan requests and report statistics.
• Registers public meeting room bookings, maintains schedule and public calendar, reports statistics.
• Selects Quick Pick magazine collection and maintains display.
• Registers and processes special library cards for businesses, nonresidents, and other users.
• Instructs patrons in the use of self-checks, automated materials handler, copier, and catalog.
• Registers patrons for library cards, programs, and other services like voter registration and tax appointments.
• Checks materials in/out, renews items, sorts and routes materials.
• Answers directional and procedural questions; refers patrons to staff when needed.
• Promotes Library card signup at schools and community events.
• Reconciles patron accounts and processes payments for damaged/lost items.
• Prepares daily cash deposit and cash register drawer for opening.
• Accepts donations for the Friends of the Library and processes book sale purchases.
• Maintains holds area, Quick Pick collections, and new Video Game collection; shelving and straightening.
• Compiles statistical data.
• May attend meetings, workshops, and conferences; may prep weekly desk schedule.
• Performs a variety of clerical tasks and other duties as assigned.

Conocimientos

Customer service

Computer literacy

Team player

Judgment calls

Educación

Two years college

Descripción del empleo

We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!

1. Two years college preferred.

2. Two years library experience or two years retail customer service experience.

3. Available to work evenings and weekends.

DUTIES:

1. Understands and carries out the Library’s policies and procedures

2. Assists patrons with all matters related to their Library accounts and answers public questions.

3. May be responsible for one or more of the following: fulfills interlibrary loan requests and reports statistics; registers public meeting room bookings, maintains the schedule and public calendar, and reports statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users.

4. Assists and instructs patrons in the use of the self-checks, automated materials handler, copier, and catalog.

5. Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments.

6. Checks materials in and out, renews items, and sorts and routes materials.

7. Answers Library directional and procedural questions and general community-related questions. Refers patrons to appropriate staff for assistance when necessary.

8. Promotes Library card signup at in-person visits to local schools and community events.

9. Reconciles patron accounts and takes payment for damaged and lost items.

10. Prepares daily cash deposit and cash register drawer for opening on the following day.

11. Accepts donations for the Friends of the Library and processes purchases from the on-going book sale.

12. Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening.

13. Compiles statistical data.

14. May attend appropriate meetings, workshops, and conferences.

15. May prepare weekly desk schedule.

16. Performs a variety of clerical tasks.

17. Performs other duties as assigned.

Hours

Schedule: Mondays 12-5pm, Tuesdays 5-9pm, Wednesdays 12-5pm, Fridays 9am-1pm, and every other Sunday 1-5pm.