Part-Time Access Services Clerk 1

Alsip-Merrionette Park Public Library District; Fox Lake (IL); On-site; USD 12,000 - 18,000; Part time

Job summary

Alsip-Merrionette Park Public Library District is seeking a part-time circulation clerk to join the Access Services team. You will greet patrons, check materials in/out, issue cards, process holds, and assist with catalogs.

The role emphasizes accuracy, customer service, teamwork, and discretion handling patron information. 16 hours per week, including one Sunday shift per month, with days/nights/weekends as needed.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service strongly preferred.
• Spanish fluency is a plus.

Responsibilities

• Provides consistent courteous and friendly service to library patrons.
• Check library materials in and out.
• Issuing and renewing library cards for patrons.
• Processing patron holds.
• Assist patrons with the copy machine and library catalog use.
• Sorting and distributing mail.
• Implementation and knowledge of circulation policies and procedures.
• Sorting and shelving of library materials.
• Perform clerical duties such as typing and filing.
• Safeguarding patron privacy; handles patron financial and account matters with discretion.
• Accurately collecting and recording fines and fees.
• Maintain the appearance and order of the circulation desk and office, the new book collection, the periodical collection and the audiovisual collection.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Teamwork

Self-starter

Spanish fluency

Education

High school diploma or equivalent

Job description

Position Overview:

Under the administration of the Access Services Manager. Candidates should have excellent customer service skills, ability to work well in a team environment and be detail oriented.

Duties & Responsibilities:

• Provides consistent courteous and friendly service to library patrons
• Check library materials in and out
• Issuing and renewing library cards for patrons
• Processing patron holds
• Assist patrons with the copy machine and library catalog use
• Sorting and distributing mail
• Implementation and knowledge of circulation policies and procedures
• Sorting and shelving of library materials
• Perform clerical duties such as typing and filing
• Safeguarding patron privacy; handles patron financial and account matters with discretion
• Accurately collecting and recording fines and fees
• Maintain the appearance and order of the circulation desk and office, the new book collection, the periodical collection and the audiovisual collection
• Other duties as assigned

Requirements:

• Ability to maintain attention to detail while performing repetitive tasks, high degree of accuracy needed
• Ability to take direction and assignments from supervisor
• Willingness to ask questions, seek clarification when needed and to accept feedback
• Maintaining a positive attitude with people from all backgrounds and abilities
• Be a self-starter
• Computer literacy along with knowledge of office equipment
• Exercise resourcefulness to achieve departmental goals

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.

• Ability to push book carts weighing up to 100 pounds occasionally
• May require standing for prolonged periods of time
• Ability to move and/or lift materials up to 30 pounds
• Regularly required to stand, walk, bend, kneel, crawl, reach, climb, balance, and sit
• Ability to read small or fine print on library materials and forms

Qualifications:

• High school diploma or equivalent required
• Previous work experience in customer service strongly preferred
• Spanish fluency is a plus
• Must be available to work an arrangement of days, nights & weekends

16 hours per week
1 Sunday shift a month between September through May