Patron Services Clerk 1

Illinois; Flossmoor, Northern (IL, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

The Flossmoor Public Library is seeking a part-time Patron Service Clerk 1 to provide routine circulation procedures and friendly customer service to patrons. The role involves handling check-ins/outs, managing renewals, and assisting with library cards and payments.

You will engage with patrons, help locate materials, and offer reader's advisory recommendations while keeping the circulation desk tidy and organized.

Qualifications

• High School Diploma is required.
• One year of library, public service or customer service experience preferred.
• Strong interpersonal skills and commitment to customer service.

Responsibilities

• Engage with patrons to create a welcoming library environment and ensure efficient service during peak times.
• Process the check-in and check-out of library materials using circulation software, including managing renewals.
• Collect and verify applications for new library cards, updating patron records in the library management system.
• Process payments for overdue fines, lost items, and other fees, providing patrons with receipts and maintaining accurate financial records.
• Assist patrons with directions within the library, providing information on policies, procedures, and available resources.
• Conduct basic reference and reader's advisory interviews to help patrons identify materials that meet their needs and offer tailored reading recommendations.
• Manage the flow of checked-in items to appropriate shelving or processing areas and handle requests for materials, including placing holds and interlibrary loan requests.
• Promote library services to enhance patron engagement.
• Ensure the Circulation desk and surrounding areas are tidy and organized, shelving materials, and keeping public areas presentable.

Education

High School Diploma

One year of library/public service/customer service experience

Job description

Salary Range: $16.00 per hour

Schedule: Average of 12.5 hours per week, working on:

Tuesday 12:00 pm-3:00 pm (this day is optional)

Every Other Saturday 9:00 pm-5:00 pm

Every Other Sunday 12:30 pm-5:00 pm

Job Description:

• We are seeking a qualified and passionate Patron Service Clerk 1 to join our team. The successful candidate will provide routine application of circulation procedures and customer service to our patrons and contribute to the overall mission of the library.

Key Responsibilities

• Engage with patrons to create a welcoming library environment and ensure efficient service during peak times.
• Process the check-in and check-out of library materials using circulation software, including managing renewals.
• Collect and verify applications for new library cards, updating patron records in the library management system.
• Process payments for overdue fines, lost items, and other fees, providing patrons with receipts and maintaining accurate financial records.
• Assist patrons with directions within the library, providing information on policies, procedures, and available resources.
• Conduct basic reference and reader's advisory interviews to help patrons identify materials that meet their needs and offer tailored reading recommendations.
• Manage the flow of checked-in items to appropriate shelving or processing areas and handle requests for materials, including placing holds and interlibrary loan requests.
• Promote library services to enhance patron engagement.
• Ensure the Circulation desk and surrounding areas are tidy and organized, shelving materials, and keeping public areas presentable.

Qualifications:

• High School Diploma
• One year of experience in a library, public service or customer service experience.
• Strong interpersonal skills and commitment to customer service.

Flossmoor Public Library is an Equal Opportunity Employer