Patron Accounts Assistant

ADP, Inc.; Des Plaines (IL); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Paid Time Off accrual

Mission Square Roth 457

Employee Assistance Program

Zusammenfassung

Des Plaines Public Library is seeking a diligent, self-motivated individual to assist patrons with library accounts and materials. You will help register patrons for library cards, programs, and services, and engage in outreach within the community.

The role requires strong customer service, computer literacy, and the ability to prioritize in a fast-paced environment. Evenings and weekend availability is required; starting wage is $18.00/hour, with PTO accrual and employee assistance programs.

Qualifikationen

• Two years college preferred.
• Two years library experience or two years retail customer service experience.
• Available to work evenings and weekends.

Aufgaben

• Assists patrons with library accounts and materials.
• Registers patrons for library cards, programs, and services.
• Fulfills interlibrary loan requests and reports statistics.
• Maintains displays and shelving; processes donations and holds.
• Promotes library cards and services at schools and community events.
• Assists with self-checks, catalog, and cashiering duties.

Kenntnisse

Customer service

Team player

Prioritization

Computer literacy

Communication

Ausbildung

Two years college

Jobbeschreibung

Schedule: Mondays 12-5pm, Tuesdays 5-9pm, Wednesdays 12-5pm, Fridays 9am-1pm, and every other Sunday 1-5pm.

About the Position:

We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!

DUTIES:

1. Understands and carries out the Library’s policies and procedures

2. Assists patrons with all matters related to their Library accounts and

3. May be responsible for one or more of the following: fulfills interlibrary

loan requests and reports statistics; registers public meeting room

bookings, maintains the schedule and public calendar, and reports

statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users.

4. Assists and instructs patrons in the use of the self-checks, automated

materials handler, copier, and catalog.

5. Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments.

6. Checks materials in and out, renews items, and sorts and routes materials.

7. Answers Library directional and procedural questions and general

community-related questions. Refers patrons to appropriate staff for

assistance when necessary.

8. Promotes Library card signup at in-person visits to local schools and

community events.

9. Reconciles patron accounts and takes payment for damaged and lost items.

10. Prepares daily cash deposit and cash register drawer for opening on the following day.

11. Accepts donations for the Friends of the Library and processes purchases from the on-going book sale.

12. Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening.

13. Compiles statistical data.

14. May attend appropriate meetings, workshops, and conferences.

15. May prepare weekly desk schedule.

16. Performs a variety of clerical tasks.

17. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Two years college preferred.

2. Two years library experience or two years retail customer service

experience.

3. Available to work evenings and weekends.

Starting Salary: $18.00/hour DOQ

• Paid Time Off accrual
• Mission Square Pre of Roth 457
• Employee Assistance Program

Attachments (1)

Patron Accounts Assistant APPROVED OCT 2021.pdf