Assistant Patron Service Manager

Alsip-Merrionette Park Public Library District; Matteson (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Alsip-Merrionette Park Public Library District is seeking an Assistant Patron Services Manager to support daily operations of the Patron Services Department and supervise staff, including Computer Lab Associates and Shelvers. The role includes acting as Manager on Duty and aiding with information, technology, and library services for patrons.

The ideal candidate brings library experience, strong customer service, leadership, and teamwork skills to a dynamic public library setting.

Qualifications

• Two years of library experience, including at least one year working with an automated circulation/ILS system.
• Strong customer service, communication, organizational, and leadership skills.
• Knowledge of basic computer skills, software applications, and library technology.
• Ability to supervise, train, and motivate staff.
• Ability to prioritize multiple responsibilities and adapt to changing needs.
• Ability to work independently and collaboratively.
• Commitment to providing excellent service to the community.

Responsibilities

• Assist the Patron Services Manager with the daily operations of the department.
• Schedule, train, and supervise Patron Services staff, Computer Lab Associates, and Shelvers.
• Serve as Manager on Duty and oversee library operations in the absence of the Patron Services Manager.
• Assist patrons with information, technology, and library services.
• Address patron concerns and assist with resolving service or procedural issues.
• Assist with the Homebound Library Program.
• Support staff development, training, and continuing education.
• Assist with projects, grants, and other departmental initiatives.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Organizational skills

Staff supervision

Tools

Automated circulation/ILS system

Job description

The Assistant Patron Services Manager supports the daily operations of the Patron Services Department and assists with staff supervision, training, scheduling, and customer service. This position also supervises Computer Lab Associates and Shelvers and serves as a member of the Library’s administrative team.

• Assist the Patron Services Manager with the daily operations of the department.
• Schedule, train, and supervise Patron Services staff, Computer Lab Associates, and Shelvers.
• Serve as Manager on Duty and oversee library operations in the absence of the Patron Services Manager.
• Assist patrons with information, technology, and library services.
• Address patron concerns and assist with resolving service or procedural issues.
• Assist with the Homebound Library Program.
• Support staff development, training, and continuing education.
• Assist with projects, grants, and other departmental initiatives.
• Perform other duties as assigned.

Qualifications

• Minimum of two years of library experience, including at least one year working with an automated circulation/ILS system.
• Strong customer service, communication, organizational, and leadership skills.
• Knowledge of basic computer skills, software applications, and library technology.
• Ability to supervise, train, and motivate staff.
• Ability to prioritize multiple responsibilities and adapt to changing needs.
• Ability to work independently and collaboratively.
• Commitment to providing excellent service to the community.

Physical Requirements

The position requires the ability to sit, stand, walk, reach, bend, and occasionally lift or move materials weighing up to 25 pounds. Reasonable accommodations will be considered for qualified individuals with disabilities.

Hours

Days, nights and weekends. Flexibility is required.