PT Helpdesk Specialist

City of Pharr; Pharr (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

City of Pharr is seeking a Part-Time Helpdesk Specialist in Pharr, TX. This onsite role pays an hourly rate of $12.98 and involves serving end-users via phone or email, resolving issues remotely, and maintaining service quality for our community.

The right candidate will have a foundation in technical computer and network support, preferably in a Windows-based environment, and bilingual English/Spanish is highly desired. Prior call center experience is a plus.

Qualifications

• Experience providing technical computer, network or software support.
• Preference for Windows-based environments.
• Bilingual English/Spanish is highly desired.
• Familiarity with call center duties and handling support requests.

Responsibilities

• Serve as the first point of contact for end-users via phone or email.
• Troubleshoot issues remotely using scripts and standard checklists.
• Perform basic network troubleshooting to keep computers and printers connected.
• Utilize work order systems to track and resolve tickets.

Skills

Technical support

Network/Software support

Bilingual English/Spanish

Call center experience

Work order tracking

Job description

Join the City of Pharr as a Part-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With an hourly pay rate of $12.98, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction.

If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. Take the leap into an exciting career where your skills will shine and grow within a thriving organization!

Are you excited about this Helpdesk Specialist job?

As a Part-Time Helpdesk Specialist at the City of Pharr, you will serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high-quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers, demonstrating your commitment to problem-solving and customer-centricity. This position offers a stimulating environment where your technical skills can flourish while directly benefiting the community.

Are you the Helpdesk Specialist we're looking for?

To thrive as a Part-Time Helpdesk Specialist at the City of Pharr, candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows-based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call center environment and its duties will set you apart, complemented by knowledge of computer systems and work order tracking systems.

The ability to excel in a fast-paced environment is essential, as you will frequently troubleshoot various technical issues while maintaining a high standard of customer service. Strong problem-solving skills, paired with effective communication and multitasking abilities, will ensure your success in this pivotal role.

Knowledge and skills required for the position are:

• Experience in technical computer
• Network or software support in a windows computer - based network preferred.
• Bilingual English/Spanish preferred.
• Knowledge of call center environment and duties.
• Knowledge of computer systems and work order tracking computer systems.
• Capable of working in a fast-paced environment.

Connect with our team today!

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.