Support Analyst

City of Pharr, TX; Pharr (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Retirement plan

Job summary

The City of Pharr, TX is seeking a Full-Time Support Analyst to join a dynamic, customer-focused team. This on-site role offers direct community engagement and opportunities to improve city services through technical support across hardware and software, including training users on diverse applications and network procedures.

You will troubleshoot local systems, install and resolve issues with PCs, mobile devices, cameras, and laptops, while managing tasks in a fast-paced environment.

Qualifications

• Knowledge of managing and monitoring local and wide area networks.
• Ability to troubleshoot computer systems and hardware/software.
• Experience with work order tracking systems.
• Familiarity with network diagnostic tools.
• Proficiency in Microsoft Word, PowerPoint and Excel.

Responsibilities

• Identify, troubleshoot, and resolve end-user issues.
• Provide technical support for hardware and software.
• Install, test, and resolve issues with computers, mobile devices, cameras and laptops.
• Train users on software applications and network procedures.
• Support and monitor networks and work orders to assist end-users promptly.

Skills

Networking

Troubleshooting

Work orders

Diagnostics tools

MS Office

Customer service

Job description

Join the City of Pharr as a Full-Time Support Analyst and be part of a dynamic, customer-focused team dedicated to enhancing city services. This is an on-site role located in the vibrant city of Pharr, TX, providing you with the opportunity to engage directly with the community and see the impact of your work firsthand. You'll become a pivotal problem solver, contributing your innovative ideas to improve operational efficiency and customer satisfaction.

With a competitive pay of $36,000.00, this position offers a unique chance to grow professionally in a forward-thinking environment. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. If you are passionate about technology and enjoy collaborating with energized colleagues, this role could be the perfect fit for you!

Are you excited about this Support Analyst job?

As a Full-Time Support Analyst at the City of Pharr, you'll take on the exciting challenge of identifying, troubleshooting, and resolving issues faced by users of various applications and desktop systems. Your role will involve providing top-notch technical support to end-users for both computer hardware and software, enhancing the overall user experience. You'll skillfully troubleshoot local computer problems and install, test, and resolve issues with computer systems, mobile devices, cameras, and laptops. Additionally, your expertise will shine as you train users on diverse software applications and network-related procedures, ensuring they feel confident in their technical capabilities. This position not only demands your problem-solving skills but also offers a rewarding opportunity to make a real difference in the community by delivering essential technical support.

Would you be a great Support Analyst?

To thrive as a Full-Time Support Analyst at the City of Pharr, you will need a robust set of skills and knowledge tailored to the role. Proficiency in managing and monitoring local and wide area networks is essential, along with the ability to troubleshoot various computer systems effectively. Familiarity with work order tracking systems and network diagnostic tools will be crucial for supporting our end-users promptly.

You must excel in a fast-paced environment, demonstrating strong task and project management abilities. Competence in Microsoft Office applications, particularly Word, PowerPoint, and Excel, is necessary for daily reporting and documentation. A customer-centric attitude is paramount; maintaining a professional appearance and a friendly demeanor when interacting with users will define your success.

Moreover, your skill in using job-related networking and diagnostic equipment will set you apart as a reliable resource for the community you serve.

Knowledge And Skills Required For The Position Are

• Knowledge of managing and monitoring local and wide area networks.
• Knowledge of troubleshooting computer systems.
• Knowledge of work order tracking computer systems.
• Knowledge of network diagnostic tools.
• Capable of working in a fast-paced environment and effectively manage tasks/projects.
• Proficient in computer software such as Microsoft Word, PowerPoint and Excel.
• Must be customer-service oriented, always have a customer friendly attitude and professional appearance.
• Skill in effectively using job related networking equipment.
• Skill in effectively using job related diagnostic equipment.

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Salary: $36000 per year