Part-Time Helpdesk Specialist-Bilingual IT Support (Onsite)

City of Pharr; Pharr (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

City of Pharr is seeking a Part-Time Helpdesk Specialist in Pharr, TX. This onsite role pays an hourly rate of $12.98 and involves serving end-users via phone or email, resolving issues remotely, and maintaining service quality for our community.

The right candidate will have a foundation in technical computer and network support, preferably in a Windows-based environment, and bilingual English/Spanish is highly desired. Prior call center experience is a plus.

Qualifications

• Experience providing technical computer, network or software support.
• Preference for Windows-based environments.
• Bilingual English/Spanish is highly desired.
• Familiarity with call center duties and handling support requests.

Responsibilities

• Serve as the first point of contact for end-users via phone or email.
• Troubleshoot issues remotely using scripts and standard checklists.
• Perform basic network troubleshooting to keep computers and printers connected.
• Utilize work order systems to track and resolve tickets.

Skills

Technical support

Network/Software support

Bilingual English/Spanish

Call center experience

Work order tracking

Job description

City of Pharr is seeking a Part-Time Helpdesk Specialist in Pharr, TX. This onsite role pays an hourly rate of $12.98 and involves serving end-users via phone or email, resolving issues remotely, and maintaining service quality for our community.

The right candidate will have a foundation in technical computer and network support, preferably in a Windows-based environment, and bilingual English/Spanish is highly desired. Prior call center experience is a plus.