Part-Time Helpdesk Specialist - Onsite in Pharr, TX

City of Pharr, TX; Pharr (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

City of Pharr, TX is seeking a Part-Time Helpdesk Specialist to serve as the first point of contact for end-users and TEAMPHARR.NET customers. You will troubleshoot issues remotely, perform basic network troubleshooting, and ensure high-quality customer service while supporting city operations on-site in Pharr, TX.

The role requires a strong technical foundation, bilingual English/Spanish preferred, and experience in a fast-paced environment.

Qualifications

• Experience in technical computer support.
• Network or software support in Windows-based networks.
• Bilingual English/Spanish preferred.
• Familiarity with call center duties.
• Knowledge of computer systems and work order tracking.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as first point of contact for end-users and TEAMPHARR.NET customers via phone or email.
• Troubleshoot issues remotely using management tools to resolve problems.
• Perform basic network troubleshooting to maintain connectivity for computers and printers.
• Provide high-quality customer service and problem-solving support.

Skills

Technical computer experience

Network support

Windows-based network

Bilingual English/Spanish

Call center experience

Computer systems knowledge

Work order tracking

Fast-paced work style

Job description

City of Pharr, TX is seeking a Part-Time Helpdesk Specialist to serve as the first point of contact for end-users and TEAMPHARR.NET customers. You will troubleshoot issues remotely, perform basic network troubleshooting, and ensure high-quality customer service while supporting city operations on-site in Pharr, TX.

The role requires a strong technical foundation, bilingual English/Spanish preferred, and experience in a fast-paced environment.