On-Site Community Tech Support Analyst

City of Pharr; Pharr (TX); In loco; USD 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Paid Time Off

Retirement

Descrizione del lavoro

The City of Pharr is seeking a Full-Time Support Analyst to provide frontline technical assistance for users of various applications and desktop systems. This on-site role is based in Pharr, TX, offering direct interaction with the community and opportunities to improve service delivery.

You will troubleshoot hardware and software, install and test systems, and train users on software and network procedures, contributing to efficient operations and strong customer support.

Competenze

• Experience with managing and monitoring local and wide area networks.
• Ability to troubleshoot computer systems and software.
• Familiarity with work order tracking systems and network diagnostic tools.
• Proficiency in Microsoft Word, PowerPoint and Excel.
• Customer-focused attitude and professional appearance.

Mansioni

• Identify, troubleshoot, and resolve issues faced by end-users of applications and desktops.
• Provide frontline technical support for hardware and software problems.
• Install, test, and resolve issues with computer systems, mobile devices, cameras and laptops.
• Train users on software applications and basic network procedures.
• Maintain effective task and project management in a fast-paced environment.

Conoscenze

Network management

Troubleshooting

Work order tracking

Diagnostics tools

MS Office

Customer service

Descrizione del lavoro

The City of Pharr is seeking a Full-Time Support Analyst to provide frontline technical assistance for users of various applications and desktop systems. This on-site role is based in Pharr, TX, offering direct interaction with the community and opportunities to improve service delivery.

You will troubleshoot hardware and software, install and test systems, and train users on software and network procedures, contributing to efficient operations and strong customer support.