Support Analyst

City of Pharr; Pharr (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement

Job summary

The City of Pharr is seeking a Full-Time Support Analyst to provide frontline technical assistance for users of various applications and desktop systems. This on-site role is based in Pharr, TX, offering direct interaction with the community and opportunities to improve service delivery.

You will troubleshoot hardware and software, install and test systems, and train users on software and network procedures, contributing to efficient operations and strong customer support.

Qualifications

• Experience with managing and monitoring local and wide area networks.
• Ability to troubleshoot computer systems and software.
• Familiarity with work order tracking systems and network diagnostic tools.
• Proficiency in Microsoft Word, PowerPoint and Excel.
• Customer-focused attitude and professional appearance.

Responsibilities

• Identify, troubleshoot, and resolve issues faced by end-users of applications and desktops.
• Provide frontline technical support for hardware and software problems.
• Install, test, and resolve issues with computer systems, mobile devices, cameras and laptops.
• Train users on software applications and basic network procedures.
• Maintain effective task and project management in a fast-paced environment.

Skills

Network management

Troubleshooting

Work order tracking

Diagnostics tools

MS Office

Customer service

Job description

Join the City of Pharr as a Full-Time Support Analyst and be part of a dynamic, customer-focused team dedicated to enhancing city services. This is an on-site role located in the vibrant city of Pharr, TX, providing you with the opportunity to engage directly with the community and see the impact of your work firsthand. You'll become a pivotal problem solver, contributing your innovative ideas to improve operational efficiency and customer satisfaction.

With a competitive pay of $36,000.00, this position offers a unique chance to grow professionally in a forward-thinking environment. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement.

• Medical
• Dental
• Vision
• Paid Time Off
• Retirement

Are you excited about this Support Analyst job?

As a Full-Time Support Analyst at the City of Pharr, you'll take on the exciting challenge of identifying, troubleshooting, and resolving issues faced by users of various applications and desktop systems. Your role will involve providing top-notch technical support to end-users for both computer hardware and software, enhancing the overall user experience. You'll skillfully troubleshoot local computer problems and install, test, and resolve issues with computer systems, mobile devices, cameras, and laptops. Additionally, your expertise will shine as you train users on diverse software applications and network-related procedures, ensuring they feel confident in their technical capabilities. This position not only demands your problem-solving skills but also offers a rewarding opportunity to make a real difference in the community by delivering essential technical support.

Would you be a great Support Analyst?

To thrive as a Full-Time Support Analyst at the City of Pharr, you will need a robust set of skills and knowledge tailored to the role. Proficiency in managing and monitoring local and wide area networks is essential, along with the ability to troubleshoot various computer systems effectively. Familiarity with work order tracking systems and network diagnostic tools will be crucial for supporting our end-users promptly.

You must excel in a fast-paced environment, demonstrating strong task and project management abilities. Competence in Microsoft Office applications, particularly Word, PowerPoint, and Excel, is necessary for daily reporting and documentation. A customer-centric attitude is paramount; maintaining a professional appearance and a friendly demeanor when interacting with users will define your success.

Moreover, your skill in using job-related networking and diagnostic equipment will set you apart as a reliable resource for the community you serve.

Knowledge and skills required for the position are:

• Knowledge of managing and monitoring local and wide area networks.
• Knowledge of troubleshooting computer systems.
• Knowledge of work order tracking computer systems.
• Knowledge of network diagnostic tools.
• Capable of working in a fast-paced environment and effectively manage tasks/projects.
• Proficient in computer software such as Microsoft Word, PowerPoint and Excel.
• Must be customer-service oriented, always have a customer friendly attitude and professional appearance.
• Skill in effectively using job related networking equipment.
• Skill in effectively using job related diagnostic equipment.

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.