PT Customer Service Representative

Planet Fitness; Anderson (IN); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Wisconsin is seeking a friendly Customer Service Representative to deliver a superior Judgement Free member experience. You will greet guests, assist with sign-ups, and help log amenities while maintaining a clean, safe club environment.

The role emphasizes strong communication, basic computer skills, and a team-first attitude. Weekend shifts with openings, shift options, and growth opportunities are highlighted, along with PTO and employee benefits.

Qualifications

• High school diploma or GED preferred.
• Comfort with basic computer tasks and POS systems.
• Strong communication and interpersonal skills.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Phone etiquette

Basic computer skills

Team player

Education

High school diploma or GED

Tools

POS system

Job description

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

6:45am to 3pm Saturdays and Sundays (Openings)

12pm to 7:15pm Saturdays and Sundays (Closings)

Also looking for availability to close during the week.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift