FT Evening Customer Service Rep

Planet Fitness; Middletown (DE); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

PTO for all employees

401K Retirement Fund (Employer match)

Health Insurance Options

Life Insurance

Short-Term Disability (100% Company)

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Middletown, DE is seeking a Customer Service Representative for full-time hours starting at $15 per hour. The role includes weekend and weekday shifts with scheduled increases at set anniversaries.

You will greet members, assist with sign-ups, answer questions, and help maintain a clean, welcoming club environment. From opportunities for growth to benefits like PTO, health options, and a 401(k) plan, this position emphasizes a positive, Judgement Free experience for members and

Qualifications

• Previous customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.

Skills

Customer service

Basic computer skills

Education

High school diploma / GED

Job description

Job Details: Job Location: L049 Middletown - Middletown, DE 19709, Full - Time: Starting at $15 per hour. Saturday 11:15am-7:15pm, Sunday 1pm-7:15pm, Tuesday and Thursday 2pm-10pm and Friday 1:15pm-9:15pm.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift