PT Customer Service Representative

Planet Fitness; Grove City (OH); Sur place; USD 14 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Growth opportunities

PTO (paid time off)

Employee Assistance Program

Free Black Card Membership

Shift differential pay

Résumé du poste

Planet Fitness team member role at National Fitness Partners in Grove City, OH. Provide excellent customer service to members and guests, greet and sign up new members, process POS transactions, and promote fitness classes.

Maintain a clean, safe club environment and adhere to company scripts and standards. Role offers part-time hours with a starting pay of $12 per hour plus shift differential, with schedule increases at milestone dates.

Qualifications

• Customer service experience preferred or required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer skills and comfort with POS systems.

Responsabilités

• Provide superior customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Process beverages or merchandise purchases through the POS system.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized and safe club environment.

Connaissances

Customer service experience

Basic computer proficiency

Phone etiquette

Formation

High school diploma/GED

Outils

Point of Sale system

Description du poste

Part- Time: Starting at $12 per hour. plus 1.00 shift deferential Mon- Thur. 10p-6aHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift