Patient Service Rep - Full Time - Mercy Neuroscience Center

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Mercy is seeking a Patient Service Representative to be the welcoming first contact for patients and visitors in the Oklahoma City area. You will manage front desk operations, coordinate scheduling, and help create a positive, seamless patient experience across the clinic.

The role requires a high school diploma and strong communication skills, with preference for at least one year in a medical office. You will participate in Clinic Core Front Desk Training after hire and support a

Competenze

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience preferred.

Mansioni

• Serve as the first point of contact for patients and visitors, guiding them and answering inquiries.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Conoscenze

Strong communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Formazione

High school diploma

Descrizione del lavoro

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.