PSR - Patient Service Representative - Oncology

MHM Support Services; United States; In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Descrizione del lavoro

Mercy Coletta Cancer Center is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. This on-site role supports front-desk operations, schedules appointments, and helps ensure a positive patient experience while handling financial interactions with patients.

The PSR will communicate patient financial responsibility, collect payments, explain payment options, and thoroughly document conversations and outcomes.

Competenze

• High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service and empathy required.
• Ability to maintain confidentiality and privacy per policy.

Mansioni

• Open and manage front-desk operations and patient flow.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and assistance resources to patients.
• Document financial conversations and outcomes accurately.

Conoscenze

Communication

Data entry

Customer service

Professionalism

Confidentiality

Formazione

High school diploma or equivalent

Descrizione del lavoro

Find your calling at Mercy!

Position Details: Location: Mercy Coletta Cancer Center (On-Site) Shift: Full Time (40 hours/week) Schedule: Days, Monday-Friday Overview: The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications:

• Education: High school diploma or equivalent.
• Preferred Experience: One year of applicable medical office experience.
• Skills, Knowledge and Abilities: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Attend and complete Clinic Core Front Desk Training post-hire.
• Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs. occasionally. Position requires standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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