Patient Service Rep - Full Time - Mercy Neuroscience Center

Mercy; Oklahoma City (OK); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Tuition support

Retirement plans

Résumé du poste

Mercy is hiring a Patient Service Representative to manage front desk operations and ensure a seamless patient experience. You will greet patients, coordinate schedules, and enter confidential information with accuracy and empathy.

Requirements include a high school diploma and strong communication, data entry, and customer service skills. Training will be provided to support clinic processes and privacy compliance.

Qualifications

• Strong verbal and written communication with patients, physicians, and staff.
• Proficiency in basic computer skills, data entry, and word processing.
• Excellent customer service, empathy, professionalism, and patient-centered approach.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality per privacy policy and HIPAA guidelines.
• Adaptable and calm under pressure to handle unexpected situations.

Responsabilités

• Manage front desk operations to ensure a positive patient experience.
• Greet patients and visitors, answer questions, and coordinate patient flow.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Uphold privacy standards and handle confidential information with discretion.

Connaissances

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training completion

Formation

High school diploma or equivalent

Description du poste

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.