Provider Scheduling & Clinical Support Specialist

University of Rochester; Strong (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester is seeking a capable administrative professional to support the Blood Bank-Clinical Labs team. This role manages provider calendars, schedules surgeries, and coordinates patient care across clinical, educational, and academic programs.

Ideal candidates have a High School diploma with 2+ years of relevant experience, familiarity with flowcast scheduling, and EMR systems. Strong customer relations are essential.

Qualifications

• High School diploma or equivalent required and 2 years of relevant experience.
• Medical terminology knowledge is preferred.
• Experience with clinical scheduling software such as Flowcast is advantageous.

Responsibilities

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Manages providers' time, calendar, and referrals to optimize provider-patient scheduling and care coordination.
• Prepares letters, documents, and correspondence related to appeals and prior authorizations.
• Assembles details from multiple tabs in the EMR for disability paperwork and pre/post-operative contacts.
• Organizes travel, registrations, and acts as main contact for patients pre/post-operative.

Skills

Customer relations

EMR software

Education

High School diploma or equivalent

Tools

Flowcast

Electronic Medical Records (EMR)

Job description

The University of Rochester is seeking a capable administrative professional to support the Blood Bank-Clinical Labs team. This role manages provider calendars, schedules surgeries, and coordinates patient care across clinical, educational, and academic programs.

Ideal candidates have a High School diploma with 2+ years of relevant experience, familiarity with flowcast scheduling, and EMR systems. Strong customer relations are essential.