Provider Scheduling & Support Specialist

University of Rochester; City of Rochester (NY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester is seeking a Physician Support Rep III to provide complex secretarial and administrative support for the SMH Hematology/Oncology clinics. You will manage providers' calendars, optimize schedules, coordinate patient care, handle referrals and prior authorizations, and prepare non-routine correspondence.

This full-time on-site role requires a high school diploma and at least two years of relevant experience, with familiarity in Flowcast and electronic medical records.

Qualifications

• High School diploma or equivalent required.
• 2+ years of relevant experience preferred.
• Medical terminology knowledge and familiarity with surgical/appointment scheduling software (Flowcast) and EMR systems.
• Demonstrated customer relations skills and ability to coordinate complex schedules.

Responsibilities

• Serves as primary contact for providers and manages calendars and appointment priorities.
• Prepares clinic logistics and coordinates patient care with providers.
• Handles referrals, prior authorizations, and non-routine correspondence.
• Arranges travel, conference registrations, and related accommodations as needed.
• Interfaces with departments and external organizations to coordinate visits and lectures.

Skills

Customer relations

Communication

Calendar management

Education

High School diploma or equivalent

Tools

Flowcast

EMR systems

Job description

The University of Rochester is seeking a Physician Support Rep III to provide complex secretarial and administrative support for the SMH Hematology/Oncology clinics. You will manage providers' calendars, optimize schedules, coordinate patient care, handle referrals and prior authorizations, and prepare non-routine correspondence.

This full-time on-site role requires a high school diploma and at least two years of relevant experience, with familiarity in Flowcast and electronic medical records.