Provider Experience & Retention Strategy Lead

8350 Oak Street Health MSO LLC; Illinois; Hybrid; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a strategic Manager, Provider Experience in the United States to advance provider retention and experience. You will analyze retention data, forecast attrition, and build dashboards to guide leadership decisions.

You’ll partner with Provider Recruitment, Wellness and Education teams to align hiring, onboarding and retention efforts, reporting to the Lead Director, Provider Education and Experience.

Qualifications

• 5-7+ years of provider experience and workforce planning.
• Master degree required in data analytics, business or healthcare.
• Excellent communication skills for senior leadership.
• Highly collaborative in a matrixed organization.

Responsibilities

• Lead collection, analysis and interpretation of provider retention data.
• Develop forecasting models for provider attrition up to a year ahead.
• Design dashboards and reports to monitor retention metrics.
• Collaborate with regional teams, Recruitment, Wellness and Education.
• Communicate insights and guide retention strategies with leadership.

Skills

Provider experience

Workforce planning

Forecasting

Project management

Data analytics

Communication skills

Education

Master's degree in data analytics, business or healthcare

Job description

CVS Health is seeking a strategic Manager, Provider Experience in the United States to advance provider retention and experience. You will analyze retention data, forecast attrition, and build dashboards to guide leadership decisions.

You’ll partner with Provider Recruitment, Wellness and Education teams to align hiring, onboarding and retention efforts, reporting to the Lead Director, Provider Education and Experience.