Provider Experience & Retention Analytics Manager

CVS Health; Springfield (IL); On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus eligibility

40 hours per week

Job summary

CVS Health is seeking a strategic Manager, Provider Experience to drive retention and engagement across the organization. You will lead data-driven insights, forecasting models for attrition, and dashboards that inform regional leadership.

You will collaborate with Provider Recruitment, Wellness, and Education teams to align onboarding, retention initiatives, and career development. The role requires strong analytics, communication, and ability to influence senior leaders.

Qualifications

• 5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management.
• Master degree in data analytics, business or healthcare is required.
• Highly organized and analytical with ability to manage multiple tasks.
• Excellent communication skills for senior leadership presentations.

Responsibilities

• Lead collection and interpretation of provider retention data to identify trends and opportunities.
• Develop forecasting models for provider attrition up to a year in advance.
• Design dashboards and reports to monitor turnover and retention metrics across regions.
• Partner with Recruitment, Wellness and Education teams to align retention with onboarding and growth.

Skills

Provider experience

Workforce planning

Forecasting

Project management

Communication skills

Education

Master's degree in data analytics, business or healthcare

Job description

CVS Health is seeking a strategic Manager, Provider Experience to drive retention and engagement across the organization. You will lead data-driven insights, forecasting models for attrition, and dashboards that inform regional leadership.

You will collaborate with Provider Recruitment, Wellness, and Education teams to align onboarding, retention initiatives, and career development. The role requires strong analytics, communication, and ability to influence senior leaders.