Manager, Provider Experience

CVS Health; Springfield (IL); On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus eligibility

40 hours per week

Job summary

CVS Health is seeking a strategic Manager, Provider Experience to drive retention and engagement across the organization. You will lead data-driven insights, forecasting models for attrition, and dashboards that inform regional leadership.

You will collaborate with Provider Recruitment, Wellness, and Education teams to align onboarding, retention initiatives, and career development. The role requires strong analytics, communication, and ability to influence senior leaders.

Qualifications

• 5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management.
• Master degree in data analytics, business or healthcare is required.
• Highly organized and analytical with ability to manage multiple tasks.
• Excellent communication skills for senior leadership presentations.

Responsibilities

• Lead collection and interpretation of provider retention data to identify trends and opportunities.
• Develop forecasting models for provider attrition up to a year in advance.
• Design dashboards and reports to monitor turnover and retention metrics across regions.
• Partner with Recruitment, Wellness and Education teams to align retention with onboarding and growth.

Skills

Provider experience

Workforce planning

Forecasting

Project management

Communication skills

Education

Master's degree in data analytics, business or healthcare

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Overview

We are seeking a strategic and analytically strong Manager, Provider Experience to support provider retention, workforce planning, and provider experience efforts across the organization. This role is responsible for identifying trends in provider experience and retention data, building reporting and forecasting tools, and partnering with cross-functional leaders to inform strategies that improve provider engagement and reduce turnover.

• Data Analysis & Reporting:
• Lead the collection, analysis, and strategic interpretation of provider retention data to proactively identify systemic trends, critical pain points, and high-impact opportunities for organizational improvement.
• Develop, implement and maintain a forecasting model for provider attrition to proactively identify potential departure up to a year in advance.
• Design, implement, and maintain advanced dashboards and comprehensive reports to monitor and evaluate key retention metrics (e.g., trending turnover rates, predictive satisfaction indicators, root causes of departure) across all regions and divisions.
• Translate complex data insights into clear, actionable recommendations that inform and guide regional and divisional leadership in the development, deployment, and continuous refinement of retention strategies.
• Cross-Functional Collaboration:
• Facilitate regular meetings with regional and divisional teams to discuss provider feedback, retention challenges, and best practices.
• Establish a strong collaborative partnership with the Provider Recruitment team to ensure alignment between hiring pipelines, initial onboarding success, and long-term retention goals.
• Collaborate strategically with the Provider Wellness team to integrate holistic well-being and resilience initiatives directly into core retention strategies, proactively mitigating factors contributing to burnout.
• Partner with the Education and Development team to conduct needs assessments and co-develop robust educational resources and career pathing programs that drive professional growth and elevate job satisfaction.
• Serve as the primary, high-level liaison and subject matter expert for all retention-related strategy, policy, and initiatives across the enterprise.
• Proactively monitor and evaluate the efficacy and ROI of retention interventions in high-turnover areas (regional hotspots), providing targeted mitigation strategies.
• Communication & Support:
• Communicate effectively with providers, leadership, and interdepartmental teams regarding provider experience, retention and organizational initiatives.
• Provide expert consultation, strategic direction, and comprehensive resources to regional and divisional teams, driving the consistent implementation and adoption of evidence-based retention best practices.

What are we looking for?

• 5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management
• Master degree required in data analytics, business or healthcare
• A highly organized and analytical individual who can keep multiple tasks moving forward
• Exceptional communication skills, able to prepare written and verbal reports, and communicate complex and delicate information
• Comfort presenting to and communicating with senior leaders
• Highly collaborative, able to coordinate with and across multiple departments and navigate a matrixed organizational structure
• Goal-setting and long-range planning: must be able to work with the program team to organise and coordinate systems in order to achieve objectives
• Appreciates a challenge and brings a solution-oriented approach to problems
• Proficiency with standard commercial Office Suite, especially Google WorkSpace

The Ideal Candidate Will Have Prior Experience

• Experience in providers workforce planning
• Provider engagement and retention
• Independent, self-guided work

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.