Proton System Administrator

REYNOLDS & REYNOLDS CO; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, seeks a remote Systems Administrator to handle escalated troubleshooting and administration for clients. The role involves mentoring onsite and help desk staff, owning critical issues, and coordinating with multiple departments.

Requirements include 2+ years in Tier II or SysAdmin, Windows AD expertise, and strong TCP/IP/networking skills. Familiarity with Entra, Intune, and Google Workspace is expected.

Qualifications

• 2+ years in a Tier II or System Administrator role.
• One-year certificate from a college or technical school is a plus.
• Knowledge and experience with Windows Active Directory domains required.
• Experience with printer/network/scanner troubleshooting and wireless troubleshooting.
• Proficient with TCP/IP protocols and related hardware (switching, VLANs, firewalls, routers, WAN/LAN, wireless, VoIP).
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.

Responsibilities

• Diagnose and resolve issues with customer equipment including workstations, laptops, mobile devices, VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as owner of critical client issues and outages, coordinating communication and troubleshooting across departments.
• Follow procedures, document issues, troubleshooting steps, and resolutions in ticketing systems.

Skills

Tier II support

System administration

TCP/IP knowledge

Wireless networking

VoIP knowledge

Education

One-year certificate

Tools

Windows Active Directory

Intune

Google Workspace

Printer troubleshooting

Scanner troubleshooting

Networking hardware (switches, VLANs, firewalls, routers)

Job description

Job Description

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians.

Responsibilities

• Diagnose and resolve issues with customer equipment including workstations, laptops, mobile devices, VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as owner of critical client issues and outages, coordinating client communication, and troubleshooting efforts between resources from multiple departments.
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in ticketing and documentation systems.

Shift and Location

*This is a remote position*
*Shift: 6am-3pm EST or 8am-5pm EST*

Requirements

• At least 2 years in a Tier II or System Administrator role is required
• One-year certificate from a college or technical school is a plus
• Knowledge and experience with Windows Active Directory domains required
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.

#LI-Remote

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Company Statement

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Additional Requirements

At least 2 years in a Tier II or System Administrator role is required. One-year certificate from a college or technical school is a plus. Knowledge and experience with Windows Active Directory domains required. Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting. Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP. Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.