Systems Engineer

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

The Reynolds and Reynolds Company is seeking a Systems Engineer to support escalated service requests and assist Cloud Migration teams with Azure environments and hybrid domain configurations.

Ideal candidates will have strong experience with Windows Server, Active Directory, networking, and cloud migration workflows in a fast-paced MSP setting. This role focuses on reliability, scale, and complex problem solving.

Qualifications

• 5 years of industry experience, including 2 years in an MSP.
• Experience with Exchange Management, Server Management, and virtualization.
• Strong Active Directory, DNS, Group Policy, and IIS knowledge.
• Networking skills including firewall, routing, VPNs, VLANs, NAT, and diagnostics.
• Experience with Microsoft 365 and Google Workspace (GSuite).

Responsibilities

• Prioritize and resolve Level 2-3 tickets in Engineering Queue.
• Escalation point for complex server, cloud, and network issues.
• Support cloud migration efforts, including Azure AD configurations and hybrid domain join.
• Troubleshoot Windows Server environments, AD, Group Policy, DNS.
• Configure and troubleshoot firewalls, switches, VPNs, VLANs, and routing.
• Evaluate client systems to identify bottlenecks and lead remediation.
• Plan and deploy new infrastructure, including servers and cloud resources.
• Ensure high availability of client network and system resources.

Skills

MSP experience

Exchange/Server mgmt

Virtual Machines

Active Directory

DNS & Group Policy

IIS Services

Firewall & Routing

VLANs / VPNs

365 & GSuite

VoIP & AWS

Problem solving

Job description

Position Description Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a highly skilled Systems Engineer with strong server, hybrid cloud, and networking experience. This role will support both escalated service requests (Level 2-3) and assist our Cloud Migration and Projects teams with Azure environment work, hybrid domain configurations, and infrastructure deployments.

This position is ideal for an engineer who can confidently navigate Azure AD / Entra ID, Windows Server, Active Directory, networking, and cloud migration workflows—and who thrives in a fast-paced MSP environment.

Primary Responsibilities

• Prioritize, work, and resolve Level 2-3 tickets in the Engineering Ticket Queue
• Serve as an escalation point for complex server, cloud, and network-related issues
• Support cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server-to-cloud transitions
• Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, DNS, and related services
• Configure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routing
• Evaluate customer systems and networks to identify performance bottlenecks and lead remediation efforts
• Participate in the planning and deployment of new infrastructure, including servers, cloud resources, and network hardware
• Ensure high availability and reliability of client network and system resources

Requirements

• Must have 5 years of industry experience with at least 2 years in a MSP environment
• Seasoned in Exchange Management / Server Management / Service Migrations / Virtual Machines
• Server Knowledge and Experience - Active Directory / Replication / DNS / Group Policy / IIS Services
• Network Experience - Firewall Management / Routing / Security Policies / NAT Translation / Port Forwarding / VPN Management / VLANs / VPN / DNS / DHCP / Diagnostics and Logging
• Cisco Networking Experience - Cisco Routing Protocols / Command Line Interface
• Experience Managing / Setup of Microsoft 365 and GSuite Familiarity with Microsoft Servers lineup of products Windows Server and Microsoft Exchange Server Comfortable with VoIP Applications and Management and AWS deployments Ability to solve complex problems in a faced paced environment and diligently follow through to resolution

Benefits Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.