ProProduct Growth SDR: Upsell Add-Ons & Revenue

ServiceTitan, Inc.; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Dedicated Coaching

Growth Path

Hybrid Schedule

Job summary

ServiceTitan, Inc. is seeking a Pro Product Development Representative to drive adoption and revenue growth by engaging current customers and uncovering needs for add-on modules.

You will conduct high-volume outreach, build relationships, and collaborate with Pro Account Executives to close deals. The role requires 2–4 years in Sales or Customer Success, with outbound calling experience and the flexibility to travel domestically up to 30% for onsite visits.

Qualifications

• 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound calling experience (12+ months) required.
• Travel domestically 30% of the time for onsite visits.
• Strong interpersonal skills and a professional phone demeanor.
• Resilience in handling objections and articulating value of add-on products.
• Tenacious work ethic with team-player mindset and adaptability.

Responsibilities

• Drive product adoption and revenue growth through strategic engagement with our current customer base.
• Pipeline Generation: build a strong sales pipeline by engaging existing customers and booking calls/demos for Pro-Account Executives.
• High-Volume Engagement: conduct outbound calls (~30/day) and personalized emails.
• Strategic Rapport: develop genuine relationships to facilitate discovery.
• Value Discovery: identify unmet needs and show how Pro modules deliver value.
• Collaboration with Pro Account Executives to support communication plans and closing deals.

Skills

Outbound calling

Sales experience

Communication

Customer success

Job description

ServiceTitan, Inc. is seeking a Pro Product Development Representative to drive adoption and revenue growth by engaging current customers and uncovering needs for add-on modules.

You will conduct high-volume outreach, build relationships, and collaborate with Pro Account Executives to close deals. The role requires 2–4 years in Sales or Customer Success, with outbound calling experience and the flexibility to travel domestically up to 30% for onsite visits.